Eric Albuja on How AI-Powered Travel Tech Is Personalizing Travel at Scale

Mon, 19 Jan 2026 04:58:43 +0000

The travel industry has entered a new era where personalization is no longer a luxury—it’s an expectation. Travelers want experiences that feel tailored to their preferences, habits, and needs, whether they are booking a flight, choosing a hotel, or planning activities. According to Eric Albuja, a senior leader in global travel technology operations, artificial intelligence is playing a key role in making this possible at scale.